We’re on the hunt for an IT Infrastructure & Projects Lead - someone who eats escalated tickets for breakfast and still has room to mentor a solid team of four. If you’re currently in a 2nd/3rd Line role and thinking, "Yep, I could do a lot more," then keep reading.
Our client, a well-respected Managed Services Provider near Maidenhead, is scaling up and needs a strong technical lead who can take charge, lead from the front, and build outstanding client relationships along the way.
What You’ll Be Doing
- Lead and mentor a close-knit team of 4 support techs
- Be the escalation point when things get sticky
- Handle complex issues across Microsoft 365, Windows Server, Azure, SharePoint, Teams & more
- Build and implement slick technical solutions for new and existing customers
- Onboard new clients (not just adding a user… we’re talking full-on migrations)
- Work across cloud and on-prem setups - from Azure Virtual Desktop to RDS
- Act as the link between the support desk and the customer - you’ll need the people skills to match the tech wizardry
You’ll Need To Know Your Way Around…
- Microsoft 365 (Exchange, Intune, Entra ID, Teams, SharePoint)
- Windows Server, Active Directory, Group Policy, and user management
- Firewalls, networking, IP telephony (bonus if you’ve danced with Gamma Horizon)
- Basic PowerShell scripting (or at least not afraid of the command line)
- Remote Desktop, RDS / Terminal Services
- Apple Mac OS (nice to have)
- Microsoft Azure - any experience here = big brownie points
We’re Looking For Someone Who’s…
- Working in an MSP (mandatory - apologies internal-only IT folks!)
- Confident supporting, configuring, and deploying Microsoft 365 services
- Done full customer onboardings (yep, from scratch)
- Got solid leadership instincts - or wants to grow into a management role
- Brilliant with clients, calm under pressure, and genuinely enjoys solving problems
- Hungry to keep learning and develop their skillset even further
Why This Role Rocks…
- You’ll be key to the company’s next phase of growth
- This isn’t a "keep the lights on" gig - it’s strategic, hands-on, and high-impact
- Real progression into management as the business scales
- Exposure to Azure, virtual environments, and exciting new tech
Sound like your kind of challenge? Then hit apply and show us what you’re made of.
Because this business is going places - and with the right lead in this role, so will you.